FAQ

Booking & Services

We provide airport transfers, intercity transfers, day trips to popular destinations, guided tours to Moroccan cities, and activities like camel rides, quad biking, and hot air balloon rides in Marrakech.
You can book through our website, by filling out the booking form, or by contacting us directly via phone or email. We’ll confirm your booking and provide all the details.
Yes, we offer fully customizable itineraries. Whether you’re looking for specific destinations or activities, just let us know, and we’ll tailor the experience to your preferences.
You can modify or cancel your booking by contacting us at least 24 hours in advance. Cancellations made within this time frame may be eligible for a refund, based on our policy.
Yes, we offer reliable airport transfers to and from Marrakech Menara Airport, ensuring a smooth and hassle-free arrival or departure.
Yes, we offer transfers between various cities, including Casablanca, Agadir, Fes, and others. Just let us know your preferred destination, and we’ll make arrangements.
Once you’ve completed your booking, you will receive a confirmation email with all the details of your transfer or tour, including the date, time, and location.
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Tours, Activities & Experiences

We offer both day trips (to destinations like Ouzoud, Essaouira, and Imlil) and multi-day tours (to Merzouga, Ouarzazate, Fes, and more). Each tour includes professional guides and comfortable transportation.
We recommend bringing sunscreen, comfortable walking shoes, a camera, a hat, and a light jacket depending on the season. For certain activities, like camel rides or quad biking, appropriate clothing is advised.
Yes, all our tours are led by professional and knowledgeable local guides who ensure you get the best insights into Morocco’s culture, history, and landmarks.
We offer both private and group tours. Private tours provide a more personalized experience, while group tours offer a chance to meet other travelers and share the experience.
Many of our day trips include lunch as part of the package, but it depends on the destination and type of trip. We’ll provide this information at the time of booking.
Yes, you can book activities like camel rides, quad biking, hot air balloon rides, and others separately. Simply contact us to arrange these experiences during your stay in Marrakech.
Day trips usually last from 6 to 10 hours, depending on the destination. We always aim to ensure a comfortable pace with enough time to explore the site.
There is no strict minimum, but some tours may require a certain number of people to run. We can also arrange private tours for any group size.
Yes, most of our activities, including camel rides, museum visits, and city tours, are family-friendly. However, certain activities may have age or height restrictions for safety reasons.
While some of our vehicles and locations are wheelchair accessible, certain activities like camel rides may not be suitable. Please contact us in advance so we can accommodate any special requirements.
Yes, we offer night-time activities such as evening city tours, concerts, and dinner shows in Marrakech. Contact us to know more about our evening options.
The best times to visit are during the spring (March-May) and fall (September-November) when the weather is mild. However, we operate tours year-round and can accommodate you in any season.

Travel Information & Tips

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The official languages are Arabic and Berber, but French is widely spoken. English is also commonly understood, especially in tourist areas.
Visitors from many countries, including the US, EU, and most Arab nations, do not need a visa for stays up to 90 days. Check your country’s visa requirements before traveling.
The currency used in Morocco is the Moroccan Dirham (MAD). We recommend exchanging your currency in advance or withdrawing money from local ATMs upon arrival.
Morocco is generally safe for tourists, but like any destination, it’s important to be cautious. Follow basic safety measures, avoid isolated areas at night, and take care of your belongings.
Morocco has diverse climates. Coastal cities like Casablanca have mild winters and hot summers, while desert areas like Merzouga can experience extreme temperatures. Always check the weather forecast for your travel dates.